Legal & Compliance
We take your privacy seriously. This policy explains exactly what personal data 4dyes collects, how we use it, who we share it with, and how we keep it safe — in plain language you can actually follow.
At a Glance
Before you read the full policy, here are the six pillars that guide how 4dyes handles your personal information every single day.
4dyes collects only the personal data that is strictly necessary to operate your account, verify your identity, and process payments in MYR. We do not collect data for the sake of it.
All data transmissions are protected with TLS 1.3 encryption — the same standard used by Maybank2u and CIMB Clicks. Stored data is encrypted at rest using AES-256.
Your personal information is never sold, rented, or traded to any third-party marketing companies. Period. We share data only where necessary for service delivery or legal compliance.
You have the right to access, correct, or request deletion of your personal data at any time. Our support team in Kuala Lumpur handles such requests within 14 business days.
We use cookies to keep your session secure and to improve site performance. No cross-site tracking cookies are deployed. You can manage cookie preferences through your browser settings at any time.
Our data handling practices are designed to align with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian resident are fully respected.
This Privacy Policy ("Policy") is issued by 4dyes ("4dyes", "we", "us", or "our") and applies to all users ("you" or "user") who access or interact with the 4dyes website at 4dyes.lat, its subdomains, and any related mobile or web applications (collectively, the "Platform").
4dyes is an internationally licensed online gaming and sports wagering platform serving Malaysian players. We are committed to protecting the privacy and personal data of every 4dyes account holder, visitor, and prospective customer in accordance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised best practices.
By accessing the Platform or registering a 4dyes account, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree, please refrain from using the Platform.
This Policy covers all personal data collected through the Platform regardless of whether you are located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, or any other part of Malaysia.
"Personal data" refers to any information that can be used to identify you directly or indirectly. The categories of personal data that 4dyes may collect include:
4dyes collects personal data through the following means:
| Collection Method | Description |
|---|---|
| Account Registration | Data you provide directly when creating your 4dyes account, including identity, contact, and age verification details. |
| KYC Verification | Document uploads (NRIC front/back, selfie) submitted to satisfy know-your-customer requirements before your first withdrawal. |
| Payment Transactions | Bank and e-wallet details captured when you make a deposit or request a withdrawal via FPX, DuitNow, or any supported Malaysian payment channel. |
| Platform Usage | Automatically collected via server logs, analytics tools, and cookies as you navigate the Platform. |
| Customer Support | Data you share when contacting our support team via live chat, email, or any other communication channel. |
| Third-Party Sources | Fraud prevention agencies, identity verification providers, and payment processors may supply supplementary data to help us verify your identity and protect your account. |
4dyes processes your personal data only for legitimate, defined purposes. We rely on one or more of the following legal bases: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) our legitimate business interests, where not overridden by your rights; or (d) your explicit consent where required.
The specific purposes for which we use your data are:
We will not use your personal data for any purpose incompatible with those listed above without first informing you and, where required, obtaining your consent.
4dyes does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may, however, share your data with carefully selected categories of recipients where strictly necessary:
To process your MYR deposits and withdrawals, we share the minimum necessary financial data with FPX, DuitNow, and our banking partners (Maybank, CIMB, Public Bank) and e-wallet operators (Touch 'n Go, Boost, GrabPay). These providers are bound by their own regulatory obligations and data protection commitments.
We use third-party KYC and AML screening providers to verify your identity and screen against sanctions lists. Data shared is limited to what is required for the verification check.
Cloud hosting, content delivery, and analytics partners who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
We may disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where we are required to do so by applicable law or a valid legal order. In such cases we will disclose only the minimum data required and, where permitted, notify you of any such disclosure.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections. You will be notified of any such change via email or a prominent notice on the Platform.
4dyes retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods we apply are:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 7 years after closure | AML / CTF regulatory requirements |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| KYC documents | Duration of account + 7 years | Regulatory compliance and fraud prevention |
| Game activity logs | 5 years from session date | Dispute resolution and responsible gaming monitoring |
| Support communications | 3 years from last contact | Quality assurance and dispute resolution |
| Marketing preferences | Until you opt out or account is closed | Consent-based processing |
| Technical / log data | 13 months | Security monitoring and platform analytics |
Once the applicable retention period expires, your data will be securely deleted or anonymised in a manner that prevents reconstruction of your personal identity.
4dyes implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key technical and organisational measures include:
Despite these measures, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 4dyes will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.
4dyes uses cookies and similar technologies (local storage, session tokens) to operate the Platform effectively. The cookies we deploy fall into these categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, CSRF protection. Without these the Platform cannot function. | Session / up to 24 hours |
| Functional | Remembering your language preference, currency (MYR), and responsible gaming settings. | Up to 1 year |
| Analytics | Understanding how users navigate the Platform so we can improve page layouts and game discovery. Data is aggregated and anonymised. | Up to 13 months |
| Security | Fraud detection, bot mitigation, and suspicious login pattern identification. | Session / up to 30 days |
4dyes does not use cross-site tracking cookies or deploy third-party advertising cookies. You can manage or delete cookies at any time through your browser settings. Disabling strictly necessary cookies will affect Platform functionality.
As a user of the 4dyes Platform and a resident of Malaysia, you have a number of rights regarding your personal data. These are described in detail in the Rights section below. To exercise any of these rights, contact our Data Protection team at [email protected]. We will respond within 14 business days of receiving a valid request.
The 4dyes Platform is strictly for persons aged 21 years and above. We do not knowingly collect personal data from individuals under 21. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all funds held pending review.
If you believe that a minor has registered a 4dyes account or submitted personal data to us, please notify us immediately at [email protected] so that we can take appropriate action without delay.
4dyes reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable laws. When we make material changes, we will:
Your continued use of the Platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed of how 4dyes protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 4dyes handles your personal data, please reach out to our Data Protection team. We are available 24/7 in English, Bahasa Melayu, and Mandarin Chinese.
Email (plain text — not a clickable link): [email protected]
Please include your registered username and a clear description of your request. For data access or deletion requests, we may need to verify your identity before proceeding to ensure we are responding to the correct account holder.
PDPA & Best-Practice Rights
As a 4dyes account holder you hold these rights over your personal information. Contact [email protected] to exercise any of them.
Request a copy of all personal data 4dyes holds about you, including account details, transaction history, and game logs.
Ask us to correct any inaccurate or incomplete personal data held on your 4dyes account without undue delay.
Request deletion of your personal data where there is no compelling legal reason for us to continue holding it.
Ask us to pause the processing of your data, for example while a correction request is being investigated.
Receive a structured, machine-readable export of the personal data you have provided to 4dyes.
Object to processing based on our legitimate interests, including direct marketing communications and analytics profiling.
Join Malaysia's Trusted Platform
Your data is protected every step of the way. Join thousands of Malaysian players who trust 4dyes for sports wagering, live casino tables, and top slot games — all in MYR, all secured with bank-grade encryption.